Project Initiation and Deposit:

To commence any project, a non-refundable deposit is required. This deposit secures our commitment to your project and covers initial planning and administrative costs.

Social Media Posting Policy:

Upon completion of your digital design, we reserve the right to showcase the project on our social media platforms unless you express otherwise before the project begins.

Invoicing and Payment:

• Invoices totaling $50.00 or less must be paid in full.

• Detailed information on pricing, drafts, and project duration will be clearly outlined in the invoice.

Late Policy (Reoccurring Series):

• After 48 hours of invoice being sent you will be charged a 25.00 late fee to your outstanding invoice and received a strike.

• We operate on a 3-strike system; three instances of late payment may result in termination of our services.

Social Media Management:

• Social media clients are required to provide monthly content.

• We operate on a 3-strike system; three instances of late payment may result in termination of our services.

• To ensure a streamlined and effective monthly meeting process, all social media management clients are required to settle their invoices in full prior to the scheduled monthly meeting.

Social Media Posting:

• Clients will receive a specified number of posts, story updates, and advertising credits monthly.

• Monthly check-in meetings are included in our social media management packages.

Communication, Turnaround & Drafts:

• Please refrain from constant communication outside business hours.

• Rushed project requests may result in project or service termination.

• All projects durations and round of edits information will be stated on each invoice.

Photo/Video Services:

• Book photo/video services at least 5 days in advance.

• Cancellations or rescheduling are allowed up to 48 hours before the service date.

• Date will be officially reserved for you once the required deposit is received.

Travel Fee Policy:

• In the event a staff member travels to a client's site but cannot perform the service due to client-related issues, a travel fee will be incurred based on miles driven.

Cancellation Policy for Photo/Video Services:

• No refunds will be provided for unexplained or uncommunicated cancellations.

Credit Policy​​

• If a booking is canceled, any deposits or payments will be converted into a credit.

• This credit can be applied to any future services offered by us.

• Credits are transferable and can be shared with family or friends.

Utilizing Credits​

• To redeem a credit, please contact us to schedule a new session or service.

• Credits must be used within one year of the original booking date.

Contact Hours and Edits:

• For social media clients, contact during business hours via email is preferred.

• Project edits if any remaining are allowed within 24 hours of project completion; additional edits will incur fees.

Rights To Own​

• Upon project completion, it is hereby agreed that you shall possess full ownership rights to the digital design created for your business/brand, constituting 100% ownership thereof as per our policies.

Social Media Management​

Upon cancellation of a social media management plan, clients will have 7 calendar days to download any files before they are removed from the drive to accommodate space for active and future clients.

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